Where
CCA Virtual Classroom
When
Tuesday March 13 10:00AM - Thursday March 15 1:30PM PST
Cost
$195 USD before 2/28/12
$245 USD after 2/28/12
Invite your friends!
Summit Overview:
Managing the customer experience is an important element in today's contact center and the way your agents handle customer experience is a key differentiator between you and your competition. Proper management of the customer experience can result in increased profits, employee engagement and performance levels. Harnessing customer feedback and using it as business intelligence will catapult your organization to the next level. Join your host Rich Hand, for this three day online summit during which eight forward thinkers on contact center quality and customer experience management will share their insights and give you ideas, methods and tools that you need to implement or improve your contact center's quality and customer experience strategy.
Who Should Attend:
The
Insights on Managing Quality and the Customer Experience online summit was designed for call and contact center professionals who manage and report on customer interactions. Specifically managers and directors responsible for developing and executing a customer experience strategy.
Why Attend?
- This is a one-of-a-kind event that was created for contact center professionals, by contact center professionals.
- We’ve put together a content-rich program in a comfortable structured environment delivered by call and contact center practitioners and consultants who are seasoned presenters.
- Participate in networking opportunities designed to encourage the exchange of peer-to-peer knowledge from other call and contact center professionals and the session speakers.
- Travel is not required. Attend all of the sessions, interact with the presenters and network with your peers right from the comfort of your home or office!
- You don't have to stop working to attend so you can start applying what you learn immediately. The audio and video from each session will be recorded. If you miss a session, you will have access to all of the session recordings once the summit has ended.
How the CCA Online Summit Works
Frequently Asked Questions
Interested in gaining maximum exposure? Sponsor the CCA Online Summit.
Check out our Event Sponsorship Opportunities.
Program and Schedule At A Glance
Event Schedule
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CCA Online Summit: Insights on Quality and the Customer Experience
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CCA Online Summit: Insights on Quality and the Customer Experience
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CCA Online Summit: Insights on Quality and the Customer Experience
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