Contact Center Association Prestigious Awards and Recognition Programs
The foundation of excellence in a strong organization is best honored by an awards program. CCA is
a member-centric community focused on the needs of the contact center professional. The association
validates practices, challenges ideas and concepts within the industry and awards those individuals or
businesses who are truly successful and make a difference in our industry.
Get involved and be recognized by participating in the CCA awards programs.
Contact Center Association Team Excellence of the Year Award
The Contact Center Association Team Excellence of the Year award honors the top performing contact
center whose strategies, people, process and technologies supersede industry standards. The award
recognizes pioneering contact centers that foster innovation; employ second-to-none technology
solutions; practice exemplary workforce management; affect outstanding results in employee and customer
satisfaction; and make the most of social media platforms and practices.
* Submission criteria will be posted fourth quarter 2012.
Contact Center Association Customer Service Advocate Award
The CCA Customer Service Advocate Award honors one organization whose exemplary customer service is
viewed as a valuable differentiator in the market place which sets them apart from their competitors.
This organization serves as an inspiration to other organizations striving to achieve a superior,
recognized level of customer service. The advocate honored is a leader whose actions make a measurable
difference in the organization and the industry at-large.
* Submission criteria will be posted fourth quarter 2012.