(Alexandria, VA) January 25, 2011—VIPdesk and the Contact Center Association are holding a joint webinar titled “How to Integrate Social Media Into Your Contact Center” on Wednesday, January 26, 2011 at 1:00 p.m. ET. This webinar will educate attendees how to utilize social media as a tool for customer engagement, and bridge the gap between social media and customer service through integrating social media into the contact center.
Presented by Liat Myers, VIPdesk’s Director of Social Media, this complimentary webinar will review the role of the customer contact center in social media management as well as best practices, tools and tips for adding social media to the customer communication arsenal.
Other topics covered in this webinar include:
- The importance of integrating social media into overall customer service strategy
- How social media can be used to supplement current customer communication channels
- The role the customer contact center plays in social media implementation
- Best practices, tools, and tips for incorporating social media into your contact center
“Social media is the new evolution of the contact center—and as such contact centers need to develop and implement action plans to incorporate social media into their current social media monitoring and response capabilities. We are looking forward to working with the Contact Center Association to provide cutting-edge content to webinar attendees, in order to help them most effectively and efficiently develop a social customer care strategy,” said Myers.
Registration for this webinar is limited to the first 100 registrants, who can register online at https://contactcenterassociation.wufoo.com/forms/cca-queuecast-registration-2011/. Attendees of this webinar will receive a $100 conference discount on the Contact Center Conference & Expo 2011 (http://www.contactcenter2011.com/) in Nashville, TN.
VIPdesk’s full suite of Brand Experience Management solutions includes Virtual Contact Center and Concierge Services, Social Media Management, Experiential Programs, IVR Services and Voice of the Customer Surveying & Analytics. Global industry leaders trust VIPdesk to enhance their brands through our customer care and loyalty programs. Serving as a seamless extension of their brands, VIPdesk’s innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. To find out more about VIPdesk, visit www.vipdesk.com.
About Contact Center Conference & Expo 2011
Managed and produced by the Contact Center Association (www.contactcenterassociation.com), with headquarters in Colorado Springs, CO, the Contact Center Conference & Expo 2011 will be held March 21-24 in Nashville TN. For more info: www.contactcenterassociation.com