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View past issues of the CCA e-newsletters the Insider and Queued In. CCA newsletters are content rich educational resources to help you stay on top of the latest trends and issues affecting the contact center.

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	Issues of interest to the community. Singular in its focus, the Queued In newsletter will keep you focused on industry trends and best practices. Read past issues

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Tweets You Care About

WorkPlaceGroup (The WorkPlace Group) The Secret to Great Customer Service...shhhh http://t.co/UUR21Z6ijw #custserv #sales #cctr #callcenter
SimsXO (Sims) Outbound Customer Service or How I went from a first time @boloco customer to a loyal fan?... http://t.co/KNRbIcPTzz #customerservice
AskFindBuy (AskFindBuy) How big does your point of difference have to be? http://t.co/FHZOyaghDM #CustomerService #IncreasingSales #Marketing
TonyAtSequoia (Mr. Tony Sousa) Had to lay down the law poolside today. @SequoiaPalms Get them beer bottles outta here son! #customerservice
Chris__George (Christopher George) RT @flavmartins: 10 Easy Customer Experience Resolutions in 2012 http://t.co/Fq82f8GNty #custserv #custexp
itsmegar (Megan Lamar) @jasthegrad13 you better learn, Ho #customerservice ; )
IMPACT_Jodi (Jodi Beuder) Awesome to see! http://t.co/pdzkq6IS6O Training #custserv Staff to Help People Avoid Property Scams - http://t.co/7544KK0X8b
Chris__George (Christopher George) RT @flavmartins: Customers Can Get Revenge Against Crappy Customer Service http://t.co/Uaibcv5i5u #custserv #custexp
JoHnXLR8 (John Aquino) I've been a @TMobile @TMobileHelp supporter for the last 8 years, and I've never felt so stupid after visiting a TM store. #customerservice
MDiTanna (Michael DiTanna) Emergency wardrobe change. @BananaRepublic even offered to steam press in store. #customerservice #loyal
Chris__George (Christopher George) RT @JeffreyJKingman: #CustServ Exchange Daily Service is out! http://t.co/PqHPkObekZ ▸ Top stories today via @jnoble100
servicemost (Jack Atkinson) RT @flavmartins: 10 Easy Customer Experience Resolutions in 2012 http://t.co/Fq82f8GNty #custserv #custexp
flavmartins (Flavio Martins) 10 Easy Customer Experience Resolutions in 2012 http://t.co/Fq82f8GNty #custserv #custexp
flavmartins (Flavio Martins) Customers Can Get Revenge Against Crappy Customer Service http://t.co/Uaibcv5i5u #custserv #custexp
rosettalue (Rosetta C Lue) A must read: 10 Simple Ideas To Improve Your Outcomes | #cxo #custserv #leadership #cem #gov #custexp http://t.co/Qexw6bybHB

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