Check out this Q Talk as Rich Hand interviews Mariann McDonagh, CMO of inContact on three of the hottest trends in our industry; self service, social media, and mobile technology.
Find out how contact centers are leveraging information to differentiate the customer experience and improve profitability. Mariann shares some great data about what we need to know about the executive board room and their expectations of the customer service organization as a differentiator to improve profits. This is not to be missed! Let us know what you think?
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