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Thursday May 12th 2011 12pm

Queue Talk: Self Service, Social Media, and the Mobile Device Impact on the Contact Center

Social Media Self Service

Check out this Q Talk as Rich Hand interviews Mariann McDonagh, CMO of inContact on three of the hottest trends in our industry; self service, social media, and mobile technology.

Find out how contact centers are leveraging information to differentiate the customer experience and improve profitability. Mariann shares some great data about what we need to know about the executive board room and their expectations of the customer service organization as a differentiator to improve profits. This is not to be missed! Let us know what you think?




Having trouble? You can download the podcast directly.


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