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Wednesday August 17th 2011 3pm

What is Happening in the World of Social Media in the Contact Center?

Social Media

Social media is everywhere in the business world today but many organizations are struggling to understand what it means to their organizations and the customer care strategy. Join Lauren as she shares her experience as a social media guru to help you understand the potential impacts social media is having on your business even if you have no social media strategy. Learn more about Lauren Ziskie and the session she is presenting at the Contact Center Conference Fall 2011.


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