Wednesday August 17th 2011 3pm
What is Happening in the World of Social Media in the Contact Center?
Social media is everywhere in the business world today but many
organizations are struggling to understand what it means to their
organizations and the customer care strategy. Join Lauren as she shares
her experience as a social media guru to help you understand the
potential impacts social media is having on your business even if you
have no social media strategy. Learn more about Lauren Ziskie and the
session she is presenting at the Contact Center Conference Fall 2011.