The ZAPPOS Experience on CCA Radio Live
Customer Service
Book Review
Contact Center Association Radio Live!
Where the industry goes to discuss
everything
customer experience and contact center.
Episode 4: Wednesday, October 12, 2011
Listen to a recording of this live show as Rich Hand interviews Joseph Michelli, PhD,
Author and Speaker about his most recent book The Zappos Experience:
5 Principles to Inspire, Engage, and WOW.
Having trouble? You can download the podcast directly.
Rich and Joseph took questions from callers and also discussed Joseph's book
Prescription for Excellence, which launched in May 2011. It has
achieved bestseller status on the New York Times, Wall Street Journal, USA Today,
Publishers Weekly, and Nielson BookScan lists! Royalties go to
Operation Mend which provides reconstructive surgery for
returning, disfigured military men and women.
The Zappos Experience:
5 Principles to Inspire, Engage, and WOW.
In The Zappos Experience, learn about the rich and unorthodox service culture at Zappos, a company known primarily for selling shoes in playful and engaging ways. Joseph Michelli explores effective employee and customer engagement techniques and the integration of work and fun at Zappos. Prepare to be Zappified!
Download a preview of Joseph’s newest book titled The Zappos Experience: 5 Principles to Inspire, Engage, and WOW.
Don't miss our next CCA Radio Live show on Wednesday, October 19th.
Rich Hand will interview Greg Levin, Speaker, Author, Analyst, Song Writer, Rapper, and Humorist. We will discuss his book Full Contact: Contact Center Practices and Strategies that Make an Impact; His new report The State of Home Agent Staffing. If we're lucky he may rap a tune or two at your request! Call in live to talk to Greg!
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