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Monday May 7th 2012 2pm
Bonus Keynote: David Glickman - What’s So Funny About Contact Center Management?
Contact
Management
As Contact Center leaders we are exposed to many “challenging” situations in the contact center. Whether it is a “difficult” call from a customer, a “confrontational” response from one of our agents, a “miscommunication”, or an “inspirational” memo from our leadership, the stress of serving customers and the failure of leadership to understand the importance of what we do is part of our professional day to day lives. Humor is one of the things we can use to help our teams to handle even the most stressful situations. David Glickman is a popular keynote speaker that uses humor to relieve stress. He will entertain, enlighten, and inspire you so you can take back some comedy relief to your team in the center. No, he won’t teach you to be a comedian but he will have you laughing out loud with ways you too can relieve the stress in your contact center.
About the Speaker:
David Glickman works with organizations that want to add some comic relief to their events in order to make them really fun and memorable. With a portable keyboard slung over his shoulders on a strap, he combines humor and music in an exciting customized presentation unlike anything you’ve ever seen.
David has been a professional speaker and entertainer since 1985 and has presented over 2000 programs. He has appeared on “Evening At The Improv” and several other national television shows, He has been the opening act for stars such as The Beach Boys, Ellen DeGeneres, Ray Romano, and more.
He is probably best known for his “Custom Corporate Comedy” performances, which have earned him a national reputation as an expert in “finding the funny” in the many Fortune 500 companies and associations to whom he has spoken. Learn More at www.CustomCorporateComedy.com.