Contact Center Association’s (CCA) Queue Cast webcasts are generally one hour content-driven presentations on a variety of topics. Webcasts are presented by the industry’s leading practitioners and thought-leaders. Participating in webcast sessions is a great way to stay on top of emerging trends and the latest strategies to keep your contact center running at an optimum performance level.
These webcasts are a must-have resource for your contact center.
Sign up for an upcoming webcast!
Listen now to a webcast from the archives:
|
Thursday September 22nd 2011 2pm
0
0 Comments
Process
How can you leverage your call center metrics to improve agent performance and your managers’ ability to motivate, coach and challenge their teams to achieve better results?
|
|
|
Wednesday August 17th 2011 3pm
3
0 Comments
Social Media
Previously recorded on August 9, 2011
|
|
|
Wednesday August 17th 2011 3pm
0
0 Comments
Quality
Previously recorded on July 26, 2011
|
|
|
Wednesday July 20th 2011 12pm
1
0 Comments
Contact
Previously recorded on July 19, 2011
|
|
|
Tuesday June 21st 2011 10pm
0
0 Comments
Email
Previously recorded on June 8, 2011
|
|
|
Friday May 13th 2011 7am
5
0 Comments
Metrics
Previously recorded on May 12, 2011
|
|
|
Wednesday March 9th 2011 1pm
2
0 Comments
Previously recorded on March 9, 2011
|
|
|
Friday February 25th 2011 9am
2
0 Comments
Social Media
Previously recorded on February 24, 2011
|
|
|
Tuesday February 1st 2011 9am
0
0 Comments
Community News
Communication
Contact Center Association’s (CCA) Queue Cast webcasts are generally one hour content-driven presentations on a variety of topics. Webcasts are presented by the industry’s leading practitioners and thought-leaders. Participating in webcast sessions is a great way to stay on top of emerging trends and the latest strategies to keep your contact center running at an optimum performance level.
|
|