Founder and President
Lori Bocklund is President of Strategic Contact, an independent consulting firm focused on helping companies optimize the strategic value of their customer contact technology and operations. During her 20+ years in the call center industry, she has helped clients develop actionable plans tied to business goals that include multichannel strategies, technology roadmaps, technology requirements and assessments, contact center operations assessments, business process design, outsourcing evaluations, project management and implementation. Lori shares her knowledge and experience through speaking engagements, courses/workshops/webinars, articles, and the book she co-authored, Call Center Technology Demystified (Call Center Press). She combines her deep technical and industry knowledge with superb communication skills to make today's complex technology environment more readily understood. Lori has a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University.