Vice President Performance Development
Overseeing the newly created Performance Leadership Team, Larry Willert focuses on ensuring clients’ long-term, sustainable results through coaching, master coaching and performance development. His team works closely with contact center clients to certify master coaches, coaches and trainers to ensure long-term sustainable results in both coaches and agents.
Prior to this role, Willert was a Master Coach and Facilitator at Ulysses Learning for eight years. With more than 20 years of consulting and training experience at all levels in a variety of industries, including financial services, Willert specializes in translating industry concepts into practical, real-world applications to enhance bottom-line results.