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Rick Zayas
COPC Inc.
Senior Consultant
Rick Zayas, senior consultant with COPC Inc., works with clients to assess their internal and outsourced service operations against customer requirements, business goals, and high performance benchmarks. He also leads performance improvement engagements for COPC Inc., and assists with developing and delivering best-in-class training programs. Rick has more than 20 years of experience in operations management, consulting services, and process improvement.
Prior to joining COPC Inc., Rick held executive leadership positions with ClientLogic (now Sitel), and Blue Cross Blue Shield of North Carolina, and Master Counsel Technologies. He has worked with clients worldwide and has directly managed operations with more than 400 employees and budgets of over $20 million. Rick holds a Bachelor of Science degree in Operations Management from Syracuse University.
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