Barry Dalton

Telerx

senior vice president and general manager of multi-channel customer engagement

Barry Dalton, senior vice president and general manager of multi-channel customer engagement at Telerx, has more than 23 years of experience consulting with Fortune 500 and mid-market companies. His expertise includes the implementation of customer experience strategies, operating models and leading-edge technologies that drive revenue growth, profitability and customer loyalty. Telerx helps many of the world’s most prestigious companies build brand loyalty – and their bottom lines – by transforming the customer experience. www.telerx.com

Badges

My Articles

Customer Care Service Modalities: Focusing on Your Customers and Your Bottom Line

Wednesday June 13th 2012 5am 0 0 Comments Customer

Luckily, technology enables us to offer diverse customer support channels, many of which generate cost savings while breeding customer satisfaction. That’s a good thing since in today’s world of cellular phones, 24/7 Internet, and SMS text messaging, customers have access to more options, and are more demanding than ever.

Community

Article

1 Items | View Page 1

Tweets You Care About

smurdoff (Sherrick Murdoff) Industry disruptor @TrunkClub is literally in the house at the @salesforce #customercompany tour keynote in DC. #customerservice
nesrdubp081 (Thomas McCormick) [Infographic] Are You a Horrible Customer? http://t.co/Brn49AS7p4 #custserv via @impactlearning
aliffiayu (firdayanti) @anindyaputriR maaf bahasa yang anda gunakan salah,mohon tulis kembali *customerservice*
MartinVolante (Martinxo) RT @ImpactLearning: [Infographic] Are You a Horrible Customer? #custserv - http://t.co/dvY2wmiIOi
flavmartins (Flavio Martins) RT @billquiseng: The ultimate customer service mantra: Be valuable. #custserv
flavmartins (Flavio Martins) RT @ImpactLearning: [Infographic] Are You a Horrible Customer? #custserv - http://t.co/dvY2wmiIOi
CTFreight (CT Freight Services) Today is a great day to discuss freight! Contact us now with any transportation questions! CustomerService@ctfreightservices.com
4CallCenterJobs (CallCenterJobs.com) Eight Questions To Ask Before Hiring a Recruiting Firm http://t.co/jBTQnZmHV2 #callcenter #custserv #recruiting
Chris__George (Christopher George) RT @IMPACT_Jodi: How to Handle Challenging Customer Calls #cctr #callcenter #custexp - http://t.co/ks3VF08hkH
DwayneWepplerIR (Dwayne Weppler) Where Good Customer Service Goes to Die: The Problems with FAQs and Site Search http://t.co/Oe2FzrX37b via @IntelliResponse #CustServ #CX
FirstDataJobs (First Data Jobs) First Data: Client Service Administrator ( #Hagerstown , MD) http://t.co/rA3enktPiy #CustomerService #VeteranJob #Job #Jobs
cressentyaasd (Cressentya Jasica ♛) Ccng! "@Tweetnesian: #TeenageQuestion kamu punya phobia sama hewan? hewan apa?"
CoinstarJobs (Coinstar, Inc. Jobs) #TweetMyJobs #CustomerService #Job alert: Service Representative | Coinstar | #FortFyers , FL http://t.co/WzyBSIPy6M #Jobs
HettyHamnCheese (Hetty H) @OrangeHelpers hello? #customerservice
RobDuckmanton (Rob Duckmanton) Well that was interesting #customerservice

Get Involved

Events & Training

Training

Inbound Magazine

Resources

Community

Services

Publications

Achievement

Crews

Interests