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Conference


How to Stretch Your Dollar: Get the Quality You Want With the Budget You Have

Thursday February 16th 12am Rated 1 0 Comments Budget Quality Conference
During the past few years, all of us have been reminded of the age-old fact that resources are limited. With that knowledge, we strive to maximize the value of the resources we do have.

Session 105: Innovating the Customer Experience: The Future of the Contact Center Industry

Wednesday April 25th 7am Rated 0 0 Comments Conference Social Media Cost Measures
A decade ago, if a customer had a bad experience with customer service, they may have told one or two people. In today’s Web 2.0 era, if a customer has a bad experience, they now have many brand damaging options including creating a viral video, telling hundreds of their Facebook friends with a simple post, or even creating an “I hate your company blog” for all to see and stumble upon.
Complimentary

Session 203: Creating a Winning Service Culture Using a Multi-Track Approach: A Case Study

Wednesday April 25th 7am Rated 0 0 Comments Culture Conference
Employee engagement and culture change are hot topics for call center managers. Given the right culture, service reps are highly engaged and committed to creating the best possible experience for their customers. But creating a call center culture in which employees have a passion for excellence is far from easy.
Complimentary

Session 403: Creating a One-Call Experience

Wednesday April 25th 7am Rated 0 0 Comments Contact Customer Experience Conference
Increased first-call resolution, decreased frequency of transfers, and enhanced customer experience. Does this sound like your call center’s wish list? This session will focus on how Hershey Entertainment and Resorts merged the reservation process for multiple operations into one call center that equipped its agents with the training and resources to provide guests of their destinations with a one call experience.
Complimentary

Conference Wrap Up

Wednesday November 23rd 2011 6am Rated 0 0 Comments Inbound Conference
Contact Center Conference Fall 2011
Complimentary

Help Improve the Customer Experience

Tuesday October 18th 2011 10am Rated 0 0 Comments Community News Customer Expectations Conference
Get involved early! Join us in Orlando April 24th - 26th 2012 by submitting a speaking proposal, becoming a sponsor, and signing up for valuable content...
Complimentary

Save the Date – Miami

Wednesday April 27th 2011 12am Rated 0 0 Comments Conference

RECAP: Contact Center Conference & Expo 2011

Thursday March 31st 2011 3pm Rated 0 0 Comments Conference Community News
The inaugural Contact Center Conference & Expo 2011 concluded on Thursday March 24 in Nashville Tennessee. The feedback from attendees positively reflected the networking and learning opportunities. Contact center leaders were excited to return to the office with new strategies and improved skills. As the host of the event I spent a lot of my time connecting with the attendees and below are some of observations I made.

Contact Center Conference & Expo 2011 Commences

Monday March 28th 2011 12am Rated 0 0 Comments Community News Conference
Nashville, TN at the Gaylord Opryland

Who is Contact Center Association?

Tuesday October 5th 2010 8am Rated 0 0 Comments Community News Collaboration Conference
Contact Center Association (CCA) is the newest organization in the contact center industry with a mission of bringing together all of the resources that support the contact center professional. People- practitioners, consultants, vendors, and others – are encouraged to gather in a membership community supported by the best networking website in the industry.

Register Now!

Tuesday September 21st 2010 10am Rated 0 0 Comments Community News Conference
Live from Nashville, Tennessee March 21-24, 2011

Conference Program Board

Friday September 10th 2010 12pm Rated 0 0 Comments Community News Skills Conference
Conference Program Board Members


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Tweets You Care About


  • MoveTweet (IamOkema) Superb read on how companies are re-thinking business & using #SocialMedia to explore http://t.co/7vGvzBqh | #business #leadbiz #custserv
  • JobServeLtd (JobServe) RT @TravelJobsAgent: New #Job Catering/ Hospitality/ Travel Experience Wanted #Liverpool http://t.co/B8rbsKjH #Hiring #Permanent #CustomerService
  • UpwardlyMe (KC @Upwardly.Me) Alternatives to Verizon - Skype, Grasshopper, Google Talk, VoicePlus...Verizon should realize they don't OWN the phone biz #CXO #CustServ
  • PunksatonyPics (Chris) You know what, having a root canal done without the aid of drugs is preferable to dealing with anyone from @ThreeUK #customerservice #haha
  • SarahHedayati (Sarah Hedayati) The Importance of Management Coaching http://t.co/k2cfNRO4 #custserv #cctr via @ImpactLearning
  • Blankita_n10 (Blanca Navarro) con la fokin groceria no van a lllegar a ningun lado man #customerservice #staples #winchester
  • socialskipper (Sally-Anne) Thank you SO much Chrissy at @cwonderstore for the amazing customer service this morning!! #custserv #win
  • mbarbagallo (Michael Barbagallo) #CustomerService week in review for week ending 5/12/12 http://t.co/sn7EoGcV #custserv #cctr #custexp
  • TravelJobsAgent (Travel Jobs Agent) New #Job Catering/ Hospitality/ Travel Experience Wanted #Liverpool http://t.co/B8rbsKjH #Hiring #Permanent #CustomerService
  • ServiceVantage (Jeff Bennett) @grazie1110 Absolutely. A little personal attention and patience go a long way. #custserv
  • rachelloumiller (Rachel Miller) Call Center Coaching — How Far Do Responsibilities Go? http://t.co/mMqlbn1Y #cctr #custserv via @ImpactLearning
  • callcenterdr (Mary Bartels - Cook) Accent shows off new facility in Jeffersonville http://t.co/GFStPGBc #cctr
  • rlconrad7 (Ryan Conrad) Looking for case studies done on having Cust Serv Depts telecommute. Any info is appreciated! #CustServ #customerservice
  • TELUSsupport (TELUS Support) RT @Jany_Jang: @TELUS @TELUSsupport Shout outs to Lorey for her great #customerservice over the phone - need more bubbly personalities like her ;)
    



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