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Motivation


How to Measure Call Center Leadership by its Impact on Agents

Thursday November 18th 2010 11am Rated 4 4 Comments Change Management Culture Employee Engagement Morale Motivation People Supervisor Team Lead Turnover
Go to class for 4 days and get your certificate…lead the call center! Oh, please. Do you suspect this is why leadership skills are on the decline? If this is viewed as important then evaluating leadership requires constant attention, monitoring, and assessing. But how?
Community

Who Has the Toughest Job in a Contact Center?

Thursday March 3rd 2011 12pm Rated 5 0 Comments Management Supervisor Team Morale Motivation Call Monitoring Training
If you guessed “supervisor,” you would be correct. In this article, we’ll discuss some of the tasks and responsibilities that supervisors face. More than in most organizations, the quality of a contact center supervisor can make an employees’ work life pleasant or miserable. A good supervisor can be a friend, mentor, sergeant and the person closest to management. At the same time the supervisor also has to discharge a host of responsibilities related to the operation of the contact center.
Community

Employee Retention: Do you have what it takes?

Monday February 20th 2012 12am Rated 2 0 Comments Coaching Continuous Improvement Employee Engagement Improvement Manager Motivation Retention Supervisor Training
In a tough economy, it may not seem like employee retention is a concern. What employers don’t realize is unhappy employees have a plan. The second the economy picks up or another position opens, your staff will flee and leave the company high and dry. It’s time to check-in with employees and see what it’s like to work at your company. Put yourself in their shoes. What is it like to work for you?
Community

Employee Performance: Maximizing Average Performers

Monday August 30th 2010 3pm Rated 2 0 Comments Performance Employee Engagement People Coaching Motivation Career Development Skills
One size does not fit all when it comes to managing employee performance. Guidelines for developing your middle performers.
Community

Engaging Your Agents: How Web-Based 3-D Animated Gaming Simulations Lead to Better Performance, Higher Revenues in Call Centers

Friday June 8th 2012 8am Rated 1 0 Comments Customer Service Performance People Motivation Management
There are 183 million active gamers in the United States, who spend an average of 13 hours per week playing computer or video games. Imagine tapping into the energy and the talents that these gamers use to master Guitar Hero or to harness the motivation that they have for organizing complex raids and quests in multi-player online games. With this level of commitment, we would have a powerful tool for increasing employee effectiveness.
Community


The Motivated Agent

Wednesday August 25th 2010 3pm Rated 0 0 Comments Culture Engagement Employee Performance Motivation Agent Supervisor Contact Data
If your staff starved for respect and recognition? How to set the table for a motivated, fulfilled workforce.
Community


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