Thursday March 3rd 2011 12pm
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Management
Supervisor
Team
Morale
Motivation
Call Monitoring
Training
If you guessed “supervisor,” you would be correct. In this article, we’ll discuss some of the tasks and responsibilities that supervisors face. More than in most organizations, the quality of a contact center supervisor can make an employees’ work life pleasant or miserable. A good supervisor can be a friend, mentor, sergeant and the person closest to management. At the same time the supervisor also has to discharge a host of responsibilities related to the operation of the contact center.
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