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Outsourcing


Premise or Hosted? Big Difference in Total Cost of Ownership

Tuesday June 14th 2011 9am Rated 4 3 Comments Outsourcing Cost Measures
For contact centers trying to choose between in-house and hosted infrastructure, one of the burning questions involves the long-term costs. The upfront investment for cloud-based ACDs and related systems is clearly lower than premises-based deployments because you’re not buying or leasing equipment, but is that offset by the monthly subscription fees? Maintenance contracts and system management are eliminated, but what’s the cumulative savings – if any?
Complimentary

On Demand Call Centers: Hosting Is Not SaaS

Thursday September 15th 2011 1pm Rated 1 1 Comment Management Outsourcing
To deploy a 100-seat contact center today, a business typically needs to shell out $250,000 in upfront capital and $50,000 in annual maintenance. Many businesses simply do not wish to lock up capital in call center technology or the operational staff required to manage these complex implementations.
Complimentary

Outsourcing Your Call Center? Key Factors to Consider

Thursday July 7th 2011 10am Rated 1 0 Comments Operations Outsourcing Management
Picking the Right Outsourced Contact Center Solution Years ago, large organizations found outsourcing call centers a requirement to compete. Today, businesses of all sizes are learning that outsourcing customer contact provides a strategic advantage that can differentiate them from competitors. By outsourcing to contact center experts, companies are better able to grow their business by focusing on their core competencies, while allowing their outsourced partners to utilize best practices and emerging trends to meet the ever changing needs of their customers.

Selecting and Working with an Outsourcing Partner

Thursday December 9th 2010 10am Rated 0 0 Comments Outsourcing
Recorded on December 7, 2010
Complimentary

The Call Center Outsourcing Conversations: Shifting from Cost to Value

Tuesday November 30th 2010 8am Rated 0 0 Comments Outsourcing
Economic change often drives a company to consider outsourcing, or to increase the amount of work they already move to a 3rd party, as outsourcing is viewed as a way to reduce costs – people costs, operational costs, technology costs, etc. By Tim Montgomery
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Technology for Outsourcing Agents

Tuesday August 31st 2010 2pm Rated 0 0 Comments Outsourcing Home Agents
A new era of outsourcing has dawned. Today’s VoIP solutions change the way contact centers integrate with third-party providers.
Complimentary

Contact Center Technology Sourcing

Monday August 30th 2010 9am Rated 0 0 Comments Technology Outsourcing Insourcing
Is good, fast and cheap a reality? Technology sourcing options have expanded — a look at the four key considerations for your center.
Complimentary

Extra Space Storage

Friday August 27th 2010 2pm Rated 0 0 Comments Outsourcing
A decision to bring an outsourced call center back in-house results in remarkable sales and performance improvements.
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Achieving Outsourcing Success

Thursday August 26th 2010 10am Rated 0 0 Comments Outsourcing Turnover ACD Forecasting Training Vendors Quality Contact
Effective outsourcing begins with in-depth internal analysis. Five tactics for creating a true partnership.
Complimentary

Outsourcing in Today’s Contact Center

Wednesday August 25th 2010 11am Rated 0 0 Comments Outsourcing BPO Forecasting Leadership Contact
Can your operation benefit from outsourcing? A look at the options and considerations for developing an effective strategy.
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Tweets You Care About


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  • SarahHedayati (Sarah Hedayati) The Importance of Management Coaching http://t.co/k2cfNRO4 #custserv #cctr via @ImpactLearning
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  • ServiceVantage (Jeff Bennett) @grazie1110 Absolutely. A little personal attention and patience go a long way. #custserv
  • rachelloumiller (Rachel Miller) Call Center Coaching — How Far Do Responsibilities Go? http://t.co/mMqlbn1Y #cctr #custserv via @ImpactLearning
  • callcenterdr (Mary Bartels - Cook) Accent shows off new facility in Jeffersonville http://t.co/GFStPGBc #cctr
  • rlconrad7 (Ryan Conrad) Looking for case studies done on having Cust Serv Depts telecommute. Any info is appreciated! #CustServ #customerservice
  • TELUSsupport (TELUS Support) RT @Jany_Jang: @TELUS @TELUSsupport Shout outs to Lorey for her great #customerservice over the phone - need more bubbly personalities like her ;)
    



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