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What to Expect in the Contact Center in 2013?
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Self Service
Self Service Strategy
Thursday January 19th 2012 1pm
Rated 2
0 Comments
Self Service
Strategy
We recently did a webinar on Self Service Contact Centers. But rather than give reasons or explanations for investing in such services, we centered on how to get the most out of the experience once you have selected one. Kind of like those “what to expect when you are expecting” guidebooks you see for people who are going to have a baby. We are going to assume you are already pregnant, so to speak, or else you wouldn’t pick up the book. And now we can tell you some of the things you should look out for to get the best and avoid the risks of the proposition.
Article
Queue Talk: Self Service, Social Media, and the Mobile Device Impact on the Contact Center
Thursday May 12th 2011 12pm
Rated 2
0 Comments
Social Media
Self Service
Rich Hand and Mariann McDonagh, CMO of inContact talk about three of the hottest trends in our industry; self service, social media, and mobile technology.
Podcast
The Brave New World of Self Service
Monday August 30th 2010 3pm
Rated 1
0 Comments
Self Service
Self Help
Knowledge Management
Virtualization
A new generation of tech-savvy customers is shaking up the self service status quo for contact centers.
Community
Article
Self Service that Works
Monday August 30th 2010 10am
Rated 0
0 Comments
Self Help
Self Service
IVR
Strategy
Make self-service the preferred channel. Develop appealing, service-oriented options to increase customer acceptance and satisfaction.
Community
Article
Maximize the Value of Self-Service
Monday August 23rd 2010 11am
Rated 0
0 Comments
Self Service
Customer Service
Customer
Experience
IVR
Management
Manager
Quality
Contact
People
Provide customers with a consistent, high-quality service experience no matter how they choose to contact you.
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