Friday September 14th 2012 12am
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Customer Service
Social Service
If you have been consciously or unconsciously playing Buzzword Bingo around the office, the term social business has probably been at the center of your board. "We need to be a Social Business." Or "I went to an event recently where everyone was talking about Social Business." Or even "People say we need to become a Social Business or die." While I agree, social business will be the next big business innovation, you probably won’t die. So what is Social Business and why is it important to your company, customer service, and the contact center?
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