Contact Center Association’s (CCA) Queue Cast webcasts are generally one hour content-driven presentations on a variety of topics. Webcasts are presented by the industry’s leading practitioners and thought-leaders. Participating in webcast sessions is a great way to stay on top of emerging trends and the latest strategies to keep your contact center running at an optimum performance level.
These webcasts are a must-have resource for your contact center.
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Listen now to a webcast from the archives:
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Sunday February 17th 12am
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2013 has just begun and organizations are beginning to implement their strategies for the upcoming year. What are some of the challenges customer based organizations are going to face? Will they be the same as 2012 or are there new challenges?
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Thursday September 22nd 2011 2pm
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Process
How can you leverage your call center metrics to improve agent performance and your managers’ ability to motivate, coach and challenge their teams to achieve better results?
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Wednesday August 17th 2011 3pm
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Social Media
Previously recorded on August 9, 2011
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Wednesday August 17th 2011 3pm
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Quality
Previously recorded on July 26, 2011
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Wednesday July 20th 2011 12pm
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Contact
Previously recorded on July 19, 2011
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Tuesday June 21st 2011 10pm
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Email
Previously recorded on June 8, 2011
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Friday May 13th 2011 7am
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Metrics
Previously recorded on May 12, 2011
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Wednesday March 9th 2011 1pm
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Previously recorded on March 9, 2011
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Friday February 25th 2011 9am
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Social Media
Previously recorded on February 24, 2011
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Tuesday February 1st 2011 9am
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Community News
Communication
Contact Center Association’s (CCA) Queue Cast webcasts are generally one hour content-driven presentations on a variety of topics. Webcasts are presented by the industry’s leading practitioners and thought-leaders. Participating in webcast sessions is a great way to stay on top of emerging trends and the latest strategies to keep your contact center running at an optimum performance level.
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Friday January 28th 2011 11am
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Social Media
Contact
Previously recorded on January 27, 2011
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Tuesday December 21st 2010 9am
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Recorded on December 16th, 2010
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Thursday December 9th 2010 10am
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Outsourcing
Recorded on December 7, 2010
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Thursday November 4th 2010 11am
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Remote
Workforce
Recorded on November 3, 2010
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